Streamline your Customer Support Tasks using WordPress itself – Here’s how.
The creation of WordPress websites might seem pretty easy and simple. And it is, given the range of themes, tools, and plugins, customizing a WordPress website doesn’t require technical support and guidance. But what if your customers seek support and guidance? How are you gonna help them and resolve their issues?
Don’t worry, we have your back. Manually handling customer support tasks would be a bit arduous and hence we introduce the WordPress project management plugin, Projectopia. Well, it is obviously a project management plugin that drives seamless communication between the team and the clients. It also encompasses an efficient customer support desk. Meaning that you can adhere to the requests and tickets of your customers while managing your business operations on the go.
Projectopia – How Does it Optimize Customer Support Operations?
An excellent WordPress Project Management Plugin, Projectopia helps WordPress website owners improve the task of customer support while improving the quality of services rendered and the pace at which issues are solved.
Where answering the same issues to customers time and again sways off your patience, integrating this WordPress Project Management Plugin, automates the same and relives your job. What you can do is answer the question one and then turn it visible on the website. So, the next time, any user wants an answer to the same question, they can refer to the website.
In case, users have a different issue and fail to find a significant solution for the same, the WordPress project management plugin, Projectopia allows the customers to raise support tickets. The presence of the Ajax file upload feature in the client dashboard gives them the ease to upload a ticket. The uploaded file can be any attachment that the customer wishes to share. As and when an issue arrives, the admin is notified about the same through an email.
Upon receiving the email, the admin can further take steps to resolve the issue and send an email back to the customer. If the customer is satisfied with the solution, the ticket is closed and the status of the ticket is updated. In case, the solution isn’t satisfactory, the customer can share the problem in the same thread and the process continues. In a nutshell, customers will never have to wait and get their issues resolved in no time.
The ticket status is visible to both the admin and the client, giving them the ease to remain connected. Projectopia also supports the feature of opening hours where customers can select the time when they would want to receive the response. Customization ticket status options, ticket templates, and ticket submission forms are features of Projectopia that ease the task of customers when raising a ticket while ensuring that the system is automated to send reminders for every issue.
So, if you are worried about the services rendered to the customers, you would not have to step out for your WordPress. Simply install the Projectopia plugin and there you are ready to streamline all of the customer support tasks using WordPress.