Support Tickets

Projectopia’s custom fields for support tickets allows you to add input for collecting additional information relevant to your support service. For example, you can add a list of the software that you are supporting and let your client select it when putting up a support ticket. The following are the steps to create your custom fields for your support ticket.
  • Login to your PTO admin dashboard
  • Go to Settings -> Custom Fields
  • Find the dropdown option -> Currently managing.
  • Select -> Support Tickets
  • On the right, you will find the choice of form inputs.
  • Click on the select form input and it will appear in the content area.
  • Hover over it to find an edit icon.
  • Click on it, and you will be able to add in your label, help text, etc.
  • For example, I have added select form field to let client select the software that they need help.
  • Click on save when you are done.
  • Next, proceed to Support -> Support Tickets. Add a support ticket and you will see the above select form field in your update ticket metabox.

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