Email piping allows Projectopia to scan an IMAP mailbox and use emails there to either raise support tickets or update existing tickets & tasks.
To set it up, first set up a mailbox on either you hosting or with a provider such as Gmail. Your host will be able to assist with this if you’re not sure how to create mailboxes.
Once you have a mailbox, head over the the Projectopia settings and click the Email Piping tab.
Enter your mail server address, email address, mailbox username and password (in a similar way to setting up your email account on Outlook for example) and click Test Settings. This will attempt to open an IMAP connection to your mailbox and will inform you of the result of the test.